Data Privacy and Data Collected
Delta Electronics Privacy Policy for Customers
1. Purpose
We are committed to safeguarding the privacy of the personal information that we gather from you concerning you as our customers (“you” or “customers”). In this Privacy Policy for Customers (this “Policy”) we explain:
• what information we collect from you;
• how we use that information; and
• how you can get access, update or ask for removal of your information.
2. The Application of this Policy
This Policy applies to your personal information and to the use of that personal information in any form – whether oral, electronic or written.
This Policy gives effect to Delta Electronics’ commitment to protect your personal information and has been adopted by all of the separate and distinct legal entities that manage, operate, franchise, own and/or provide services to various Delta Electronics’ legal entities. Those entities include Delta Electronics (Netherlands) B.V. and its direct and indirect subsidiaries, including but not limited to, Delta Electronics (Switzerland) A.G., Delta Solutions (Finland) Oy, Delta Electronics (France) S.A., Delta Electronics (Poland) Sp.z.o.o., Delta Electronics (Czech Republic) spol.s.r.o., Delta Electronics Solutions (Spain), S.L., Delta Electronics (Italy)S.r.l., Delta Electronics Europe Limited, and all of the separate and distinct legal entities that own the individual Delta Electronics properties worldwide. References to “Delta Electronics”, “we” and “our” throughout this Policy, depending on the context, collectively refer to those separate and distinct legal entities, including the entity with which you have or may have a customer relationship.
3. Information we collect
We collect information, mostly the information on your business card, and information you provide to us, in order to provide newsletters, technical supports, application (app) services, promotion activities, events, and product information to you.
We collect information in the following ways, including the device information:
• Information you give to us. The personal information like your name, e-mail address, home address, telephone number, company name, company address and job position we ask you to fill in when you sign up for newsletters, request for technical support on our webpage, or request for unique applications such as app or webpage back office.
• Unique applications. Certain services (for example the EV charger, UPS, PV inverter’s on-site monitoring, maintenance and control systems or other products sold by Delta Electronics) require your personal information to set up a user account.
• Location information. When you subscribe to our unique application, we may collect and process information about our products’ actual location for the purpose of providing EV charger, UPS or PV inverter’s on-site monitoring services. We use various technologies to determine location, including, but not limited to, IP address, GPS and other sensors that are currently sold or shall be sold by Delta Electronics that may provide us with information so that we can target the right machine and produce correct electricity consumption data and machine working conditions for you.
• Log information. When you use our services in some unique applications, we automatically collect and store certain information in server logs. This includes (but is not limited to):
- the details of how you used our applications;
- telephony log information such as phone number, time and date of calls, duration of calls, routing information and types of calls;
- internet protocol address;
- time and date of your log in; and
- device information, including hardware and software settings.
4. How we use information we collect
The information we collect from you is only used for providing you services upon your request. Such services includes, without limitation, providing newsletters, promotion activities, events, product information (when you sign up for newsletter), technical support on using our products, repair and replacement services, and/or to provide product app or back office management services, including without limitation, on-site monitoring, maintenance and control services to our products (when you sign up for unique applications).
We will ask for your consent to process your personal data before you subscribe to our services.
5. Data Transfer
Like most international businesses, we have centralized certain aspects of our data processing and administration in accordance with applicable laws in order to allow us to better manage our business. That centralization may result in the transfer of personal information from one country to another. For example, some personal information concerning you will be transferred to and processed by servers located outside the European Economic Area (EEA), in particular the United States of America.
All personal information transferred to the United States of America is processed by processors that have been certified by the Department of Commerce of the United States of America as providing adequate privacy protection on the same level as the EU standards on the basis of the EU-US privacy shield agreement, effective as of 1 August 2016.
6. Accessing your personal information (for unique application only)
All requests for access to your personal information must be submitted in writing by emails. We may respond to your request by email or any other suitable method.
We may reject requests that are unreasonably repetitive, require disproportionate technical effort or risk the privacy of others.
We respond free of charge to your request for access or correction of your personal information, unless such access or correction requires a disproportionate effort. If so required for warranty, support and maintenance or statutory requirements, we may keep your information in our backup systems after you have deleted information from our services in a manner that protects information from accidental or malicious destruction or use.
Whenever you apply for our unique applications, for example, an account to do on-site monitoring, maintenance and control to our products, we will provide you with separate contact person/information to maintain your account. We have to keep that account information for legitimate business and legal purposes. When updating your personal information, we may ask you to verify your identity before we act on your request.
7. Update, correction and deletion of your personal data
Should you meet the requirements of article 36 paragraph 1 of the General Data Protection Regulation (GDPR), you may inquire for change or deletion of the personal information we maintain about you by:
• e-mail. You may e-mail to us at security@deltaww.com
When you send out request by e-mail, please be sure to include your personal information on your business card including your full name, company name, job position so we can ascertain your identity and the personal information we maintain about you. We may not disclose data that you are not entitled to receive under applicable laws (e.g., data revealing information about another individual).
• clicking on the “unsubscribe” link. If you subscribe to newsletters with us, then you may find the “unsubscribe’ icon at the last paragraph of the newsletter. Click on “unsubscribe” icon and it will take you to the unsubscribe link. Once you unsubscribe, we will remove your personal data from our database. Should you wish to change your personal information, we kindly request you to send us an e-mail in the manner detailed in the previous paragraph “e-mail”.
Before we accept your request, we will do necessary identity check to ensure that you are the same person as you claim. When we have reasonable doubt that you are not the person you claim, we will reject your request directly. When we accept your request, the action we do for meeting your request is usually free of charge. However, we reserve the right to charge you a fee when we discover your request behavior is a harassment (an unreasonable unwanted and annoying action). This fee will be EUR$22.5 each time for your request from the moment your harassment behavior begins. We will notify you in a separate notification about the detailed payment method, in order to cease this unreasonable and annoying request, we will not take any action before we actually receive the correct payment from you. This amount is subject to changes according to the extent permitted under applicable law. Where you make more than one request in quick succession, we may respond to your subsequent request by referring to our earlier response and only identifying any items that have changed materially.
You may request that we correct, delete or stop processing, personal information that we hold about you on legitimate grounds by sending an email to the address set out above. If we agree that the information is incorrect, or that the processing should be stopped, we will delete or correct the information. If we do not agree that the information is incorrect, we will tell you that we do not agree and record the fact that you consider that information to be incorrect in the relevant file(s).
8. How we share information
We do not share your personal information with any third parties that is outside Delta Electronics unless one of the following circumstances applies:
• With our service partners
Our service partners may provide services for us. We need to share your registered personal information with them in order to provide you services stated in section 4.
In the case of unique applications, we need to share your personal information to the software developers/ account manager in order to set up your account.
• With our associated enterprises and affiliates
We may provide your personal information to our associated enterprises and affiliates, or other trusted businesses or persons to process or store your information for us.
• For legal reasons
We will share your personal information with companies, organizations or individuals outside Delta Electronics if we have a belief in good faith that access, use, preservation or disclosure of your information is reasonably necessary to:
• meet any applicable laws, regulations, legal processes or enforceable governmental requirements;
• enforce our services, including investigation of potential violations;
• detect, prevent possible fraud, infringement of security or technical issues; and
• protect against harm to our rights, property or data security, or other user’s/public safety.
9. Information security
We work hard to protect your personal information from unauthorized access, alteration, disclosure or destruction of information that we hold. We restrict access to your personal information to our employees, contractors and service partners who need to know in order to process / provide services to you. We protect your personal information the same way as we protect ours from hacking, unlawful leaking, and any malice theft done by any third party. We will keep your personal information, until you unsubscribe our newsletter or when we accept your removal request in writing by e-mail.
10. When and to what this policy applies
This policy applies to services stated in section 4 offered by Delta Electronics and its affiliates, associated enterprises.
This policy does not cover the commercial practices of other companies and organizations that advertise our service.
11. Changes
Our policy may change from time to time. We will not reduce your rights under this policy without your explicit consent. We will post any changes in the newsletter, and if the changes are significant, we will provide a notice or an announcement on product webpage, or by a separate e-mail notification.
Effective Date: May 25, 2018
Data collection on our website
Some of our web pages use cookies. Cookies do not harm your computer and do not contain any viruses. Cookies help make our website more user-friendly, efficient, and secure. Cookies are small text files that are stored on your computer and saved by your browser.
Most of the cookies we use are so-called "session cookies." They are automatically deleted after your visit. Other cookies remain in your device's memory until you delete them. These cookies make it possible to recognize your browser when you next visit the site.
You can configure your browser to inform you about the use of cookies so that you can decide on a case-by-case basis whether to accept or reject a cookie.
Alternatively, your browser can be configured to automatically accept cookies under certain conditions or to always reject them, or to automatically delete cookies when closing your browser. Disabling cookies may limit the functionality of this website.
Cookies which are necessary to allow electronic communications or to provide certain functions you wish to use are stored pursuant to Art. 6 paragraph 1, letter f of DSGVO. The website operator has a legitimate interest in the storage of cookies to ensure an optimized service provided free of technical errors. If other cookies (such as those used to analyze your surfing behavior) are also stored, they will be treated separately in this privacy policy.
Contact form
Should you send us questions via the contact form, we will collect the data entered on the form, including the contact details you provide, to answer your question and any follow-up questions. We do not share this information without your permission. We will, therefore, process any data you enter onto the contact form only with your consent per Art. 6 (1)(a) DSGVO. You may revoke your consent at any time. An informal e-mail making this request is sufficient. The data processed before we receive your request may still be legally processed.
We will retain the data you provide on the contact form until you request its deletion, revoke your consent for its storage, or the purpose for its storage no longer pertains (e.g. after fulfilling your request). Any mandatory statutory provisions, especially those regarding mandatory data retention periods, remain unaffected by this provision.
Registration on this website or our partner portals
You can register on our website in order to access additional functions offered here. The input data will only be used for the purpose of using the respective site or service for which you have registered. The mandatory information requested during registration must be provided in full. Otherwise, we will reject your registration.
To inform you about important changes such as those within the scope of our site or technical changes, we will use the e-mail address specified during registration. We will process the data provided during registration only based on your consent per Art. 6 (1)(a) DSGVO. You may revoke your consent at any time with future effect. An informal email making this request is sufficient. The data processed before we receive your request may still be legally processed.
We will continue to store the data collected during registration for as long as you remain registered on our website. Statutory retention periods remain unaffected.
Social media
Facebook plugins (Like & Share buttons)
Our website includes plugins for the social network Facebook, Facebook Inc., 1 Hacker Way, Menlo Park, California 94025,USA. The Facebook plugins can be recognized by the Facebook logo or the Like button on our site. For an overview of Facebook plugins, see https://developers.facebook.com/docs/plugins/.
When you visit our site, a direct connection between your browser and the Facebook server is established via the plugin. This enables Facebook to receive information that you have visited our site from your IP address. If you click on the Facebook "Like button" while you are logged into your Facebook account, you can link the content of our site to your Facebook profile. This allows Facebook to associate visits to our site with your user account. Please note that, as the operator of this site, we have no knowledge of the content of the data transmitted to Facebook or of how Facebook uses these data. For more information, please see Facebook's privacy policy at https://www.facebook.com/privacy/explanation.
If you do not want Facebook to associate your visit to our site with your Facebook account, please log out of your Facebook account.
Twitter plugin
Functions of the Twitter service have been integrated into our website and app. These features are offered by TwitterInc., 1355 Market Street, Suite 900, San Francisco, CA 94103, USA. When you use Twitter and the "Retweet" function, the websites you visit are connected to your Twitter account and made known to other users. In doing so, data will also be transferred to Twitter. We would like to point out that, as the provider of these pages, we have no knowledge of the content of the data transmitted or how it will be used by Twitter. For more information on Twitter's privacy policy, please go to https://twitter.com/privacy .
Your privacy preferences with Twitter can be modified in your account settings at https://twitter.com/account/settings .
Instagram plugin
Our website contains functions of the Instagram service. These functions are offered by Instagram Inc., 1601 Willow Road, Menlo Park, CA 94025, USA.
If you are logged into your Instagram account, you can click the Instagram button to link the content of our pages with your Instagram profile. This means that Instagram can associate visits to our pages with your user account. As the provider of this website, we expressly point out that we receive no information on the content of the transmitted data or its use by Instagram.
For more information, see the Instagram Privacy Policy: https://instagram.com/about/legal/privacy/ .
LinkedIn plugin
Our site uses functions from the LinkedIn network. The service is provided by LinkedIn Corporation, 2029 Stierlin Court,Mountain View, CA 94043, USA.
Each time one of our pages containing LinkedIn features is accessed, your browser establishes a direct connection to the LinkedIn servers. LinkedIn is informed that you have visited our web pages from your IP address. If you use the LinkedIn “Recommend” button and are logged into your LinkedIn account, it is possible for LinkedIn to associate your visit to our website to your user account. We would like to point out that, as the provider of these pages, we have no knowledge of the content of the data transmitted or how it will be used by LinkedIn.
More information can be found in the LinkedIn privacy policy at https://www.linkedin.com/legal/privacy-policy .
XING Plugin
Our website uses features provided by the XING network. The provider is XING AG, Dammtorstraße 29-32, 20354 Hamburg, Germany.
Each time one of our pages containing XING features is accessed, your browser establishes a direct connection to the XING servers. To the best of our knowledge, no personal data is stored in the process. In particular, no IP addresses are stored nor is usage behavior evaluated.
For more information about data protection and the XING Share button, please see the XING privacy policy at https://www.xing.com/app/share?op=data_protection.
Analytics and advertising
Google Analytics
This website uses Google Analytics, a web analytics service. It is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.
Google Analytics uses so-called "cookies". These are text files that are stored on your computer and that allow ananalys is of the use of the website by you. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there.
Google Analytics cookies are stored based on Art. 6 (1) (f) DSGVO. The website operator has a legitimate interest in analyzing user behavior to optimize both its website and its advertising.
IP anonymization
We have activated the IP anonymization feature on this website. Your IP address will be shortened by Google within the European Union or other parties to the Agreement on the European Economic Area prior to transmission to the United States. Only in exceptional cases is the full IP address sent to a Google server in the US and shortened there. Google will use this information on behalf of the operator of this website to evaluate your use of the website, to compile reports on website activity, and to provide other services regarding website activity and Internet usage for the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with any other data held by Google.
Browser plugin
You can prevent these cookies being stored by selecting the appropriate settings in your browser. However, we wish to point out that doing so may mean you will not be able to enjoy the full functionality of this website. You can also prevent the data generated by cookies about your use of the website (incl. your IP address) from being passed to Google, and the processing of these data by Google, by downloading and installing the browser plugin available at the following link:https://tools.google.com/dlpage/gaoptout?hl=en.
Objecting to the collection of data
You can prevent the collection of your data by Google Analytics by clicking on the following link. An opt-out cookie will be set to prevent your data from being collected on future visits to this site: Disable Google Analytics .
For more information about how Google Analytics handles user data, see Google's privacy policy: https://support.google.com/analytics/answer/6004245?hl=en .
Outsourced data processing
We have entered into an agreement with Google for the outsourcing of our data processing and fully implement the strict requirements of the German data protection authorities when using Google Analytics.
Demographic data collection by Google Analytics
This website uses Google Analytics' demographic features. This allows reports to be generated containing statements about the age, gender, and interests of site visitors. This data comes from interest-based advertising from Google and third-party visitor data. This collected data cannot be attributed to any specific individual person. You can disable this feature at anytime by adjusting the ads settings in your Google account or you can forbid the collection of your data by Google Analytics as described in the section "Refusal of data collection".
Google Analytics Remarketing
Our websites use the features of Google Analytics Remarketing combined with the cross-device capabilities of Google AdWords and DoubleClick. This service is provided by Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043,USA.
This feature makes it possible to link target audiences for promotional marketing created with Google Analytics Remarketing to the cross device capabilities of Google AdWords and Google DoubleClick. This allows advertising to be displayed based on your personal interests, identified based on your previous usage and surfing behavior on one device (e.g. your mobile phone), on other devices (such as a tablet or computer).
Once you have given your consent, Google will associate your web and app browsing history with your Google Account for this purpose. That way, any device that signs in to your Google Account can use the same personalized promotional messaging.
To support this feature, Google Analytics collects Google authenticated IDs of users that are temporarily linked to our Google Analytics data to define and create audiences for cross-device ad promotion.
You can permanently opt out of cross-device remarketing/targeting by turning off personalized advertising in your Google Account; follow this link: https://www.google.com/settings/ads/onweb/ .
The aggregation of the data collected in your Google Account data is based solely on your consent, which you may give or withdraw from Google per Art. 6 (1) (a) DSGVO. For data collection operations not merged into your Google Account (for example, because you do not have a Google Account or have objected to the merge), the collection of data is based on Art. 6(1) (f) DSGVO. The website operator has a legitimate interest in analyzing anonymous user behavior for promotional purposes. For more information and the Google Privacy Policy, go to: https://www.google.com/policies/technologies/ads/ .
Google AdWords and Google Conversion Tracking
This website uses Google AdWords. AdWords is an online advertising program from Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, United States ("Google").
As part of Google AdWords, we use so-called conversion tracking. When you click on an ad served by Google, a conversion tracking cookie is set. Cookies are small text files that your internet browser stores on your computer. These cookies expire after 30 days and are not used for personal identification of the user. Should the user visit certain pages of the website and the cookie has not yet expired, Google and the website can tell that the user clicked on the ad and proceeded to that page. Each Google AdWords advertiser has a different cookie. Thus, cookies cannot be tracked using the website of an AdWords advertiser. The information obtained using the conversion cookie is used to create conversion statistics for the AdWords advertisers who have opted for conversion tracking. Customers are told the total number of users who clicked on their ad and were redirected to a conversion tracking tag page. However, advertisers do not obtain any information that can be used to personally identify users. If you do not want to participate in tracking, you can opt-out of this by easily disabling the Google Conversion Tracking cookie by changing your browser settings. In doing so, you will not be included in the conversion tracking statistics.
Conversion cookies are stored based on Art. 6 (1) (f) DSGVO. The website operator has a legitimate interest in analyzing user behavior to optimize both its website and its advertising.
For more information about Google AdWords and Google Conversion Tracking, see the Google Privacy Policy: https://www.google.de/policies/privacy/ .
You can configure your browser to inform you about the use of cookies so that you can decide on a case-by-case basis whether to accept or reject a cookie.
Alternatively, your browser can be configured to automatically accept cookies under certain conditions or to always reject them, or to automatically delete cookies when closing your browser. Disabling cookies may limit the functionality of this website.
Facebook Pixel
Our website measures conversions using visitor action pixels from Facebook, Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA ("Facebook"). These allow the behavior of site visitors to be tracked after they click on a Facebook ad to reach the provider's website. This allows an analysis of the effectiveness of Facebook advertisements for statistical and market research purposes and their future optimization.
The data collected is anonymous to us as operators of this website and we cannot use it to draw any conclusions about our users' identities. However, the data are stored and processed by Facebook, which may make a connection to your Facebook profile and which may use the data for its own advertising purposes, as stipulated in the Facebook privacy policy . This will allow Facebook to display ads both on Facebook and on third-party sites. We have no control over how this data is used. Check out Facebook's privacy policy to learn more about protecting your privacy: https://www.facebook.com/about/privacy/ .
You can also deactivate the custom audiences remarketing feature in the Ads Settings section at https://www.facebook.com/ads/preferences/?entry_product=ad_settings_screen . You will first need to log into Facebook.
If you do not have a Facebook account, you can opt out of usage-based advertising from Facebook on the website of the European Interactive Digital Advertising Alliance:http://www.youronlinechoices.com/de/praferenzmanagement/ .
Newsletter
MailChimp
This website uses the services of MailChimp to send newsletters. This service is provided by Rocket Science Group LLC, 675Ponce De Leon Ave NE, Suite 5000, Atlanta, GA 30308, USA.
MailChimp is a service which organizes and analyzes the distribution of newsletters. If you provide data (e.g. your e-mail address) to subscribe to our newsletter, it will be stored on MailChimp servers in the USA.
MailChimp is certified under the EU-US Privacy Shield. The Privacy Shield is an agreement between the European Union (EU)and the US to ensure compliance with European privacy standards in the United States.
We use MailChimp to analyze our newsletter campaigns. When you open an email sent by MailChimp, a file included in the email (called a web beacon) connects to MailChimp's servers in the United States. This allows us to determine if a newsletter message has been opened and which links you click on. In addition, technical information is collected (e.g. time of retrieval, IP address, browser type, and operating system). This information cannot be assigned to a specific recipient. Itis used exclusively for the statistical analysis of our newsletter campaigns. The results of these analyses can be used to better tailor future newsletters to your interests.
If you do not want your usage of the newsletter to be analyzed by MailChimp, you will have to unsubscribe from the newsletter. For this purpose, we provide a link in every newsletter we send. You can also unsubscribe from the newsletter directly on the website.
Data processing is based on Art. 6 (1) (a) DSGVO. You may revoke your consent at any time by unsubscribing to the newsletter. The data processed before we receive your request may still be legally processed.
The data provided when registering for the newsletter will be used to distribute the newsletter until you cancel your subscription when said data will be deleted from our servers and those of MailChimp. Data we have stored for other purposes(e.g. email addresses for the members area) remains unaffected.
For details, see the MailChimp privacy policy at https://mailchimp.com/legal/terms/.
Completion of a data processing agreement
We have entered into a data processing agreement with MailChimp, in which we require MailChimp to protect the data of our customers and not to disclose said data to third parties. This agreement may be viewed at the following link: https://mailchimp.com/legal/forms/data-processing-agreement/sample-agreement/ .
Plugins and tools
Google Web Fonts
For uniform representation of fonts, this page uses web fonts provided by Google. When you open a page, your browser loads the required web fonts into your browser cache to display texts and fonts correctly.
For this purpose your browser has to establish a direct connection to Google servers. Google thus becomes aware that our web page was accessed via your IP address. The use of Google Web fonts is done in the interest of a uniform and attractive presentation of our website. This constitutes a justified interest pursuant to Art. 6 (1) (f) DSGVO.
If your browser does not support web fonts, a standard font is used by your computer. Further information about handling user data, can be found at https://developers.google.com/fonts/faq and in Google's privacy policy at https://www.google.com/policies/privacy/ .
Google Maps
This site uses the Google Maps map service via an API. It is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.
To use Google Maps, it is necessary to save your IP address. This information is generally transmitted to a Google server in the USA and stored there. The provider of this site has no influence on this data transfer.
The use of Google Maps is in the interest of making our website appealing and to facilitate the location of places specified by us on the website. This constitutes a justified interest pursuant to Art. 6 (1) (f) DSGVO.
Further information about handling user data, can be found in the data protection declaration of Google at https://www.google.de/intl/de/policies/privacy/ .
Server log files
The website provider automatically collects and stores information that your browser automatically transmits to us in "server log files". These are:
• Browser type and browser version
• Operating system used
• Referrer URL
• Host name of the accessing computer
• Time of the server request
• IP address
These data will not be combined with data from other sources. The basis for data processing is Art. 6 (1) (f) DSGVO, which allows the processing of data to fulfill a contract or formeasures preliminary to a contract.
